Refunds will be processed within 2 business days once we have received the returned items.

Items must be returned within 14 days from the day you received them, unused and resellable as new, with the labels attached.

Please note that you will be responsible for the cost of returning any items to us.

Please follow our Returns & Exchanges Policy

All returns are quality checked.

Refunds will not be given if they do not comply with our Returns Policy.

Waiting for a refund can be frustrating but please be patient. A typical refund will take up to 21 days - that's 14 days from you returning your order, us processing it, followed by 7 days for the refund to make its way through the banking system.

We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back to us, and again when we have processed your refund.

Customer Care

For any Refund or Returns & Exchanges questions please do not hesitate to contact us at info@zoraidepolidori.com and we will come back to you asap.